Refund and Return

At Aerogogo, we guarantee 100% satisfaction with our quality products. For all orders made through the Aerogogo official shop, we offer a full cash refund for returns, upon request. Despite having established at least one private overseas warehouse or Amazon cooperative warehouse in various regions, the risk of minor goods damage due to accidents or mishandling during transit is still inevitable. To give you peace of mind, our exceptional after-sales service team will go above and beyond to assist you in mitigating losses caused by such force majeure factors. The following solutions are provided for customers seeking a refund or return (applicable only for purchases from the official store. For return policies on other platforms such as Indiegogo or Amazon, please adhere to the specific platform's policy).

- **Refund Requests Before Order Tracking Number is Generated:** If a customer requests a refund before the order's tracking number is generated, we will approve the refund request within 12 hours. The refund will be credited back to the payment card used for the order. The actual time it takes for the refund to appear on your statement may vary by bank, so please consult your card issuer for specifics.

- **Returns and Refunds After Order Tracking Number is Generated:** If you wish to return a product due to purchasing the wrong item or changing your mind after the order tracking number is generated, please contact us via email. To expedite the return and refund process, please send an email to service@aerogogo.com with the subject line "Order Number + Quality Issue or Non-Quality Issue". If it's a quality issue, please include a video showing the product defect. To ensure a smooth return process, please keep all product packaging and accessories intact until we get in touch with you. Our after-sales team will contact you via email within 24 hours.

- **Warranty Service:** We offer a lifetime warranty for all product pumps and a 6-month to 3-year warranty for other parts of inflatable products, depending on the specific item. For more details, please refer to our warranty policy.

This return and refund policy is exclusive to orders placed through the Aerogogo official shop. For purchases made on other platforms, please contact the respective after-sales service channel.